Patient Financial Counselor Lead — Hybrid/Onsite

UW Advancement Careers; Seattle (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

UW Medicine is seeking a Patient Financial Counselor Lead to supervise and guide a team of Financial Access Specialists. The role involves training staff, ensuring policy and procedure compliance, and coordinating with supervisors to resolve insurance issues.

The position starts onsite at UW Medical Center Montlake and Northwest Hospital with a plan to transition to hybrid work after probation. The lead will provide cost estimates, review payment options, and monitor workflows, while guiding

Qualifications

• High school diploma or GED certificate.
• Three years of experience in a medical office setting.
• An equivalent combination of education and experience may substitute for stated requirements.

Responsibilities

• Interview patients to assess insurance coverage and refer uninsured patients for Medicaid or Financial Assistance screening
• Train, orient, and support new Financial Access Specialist (FAS) staff
• Review and correct team members’ work for policy and procedural compliance
• Monitor, evaluate, and recommend updates to policies and workflows
• Provide cost estimates and review payment options with patients
• Guide patients through Financial Assistance processes and track application status
• Communicate with external agencies (e.g., DSHS, AEM) to verify application progress
• Obtain required patient signatures on financial forms, such as Notices of Non-Coverage
• Coordinate with supervisors to resolve unclear insurance or coverage issues
• Participate in special projects and stay current through training and education

Education

High school diploma or GED certificate

Job description

UW Medicine is seeking a Patient Financial Counselor Lead to supervise and guide a team of Financial Access Specialists. The role involves training staff, ensuring policy and procedure compliance, and coordinating with supervisors to resolve insurance issues.

The position starts onsite at UW Medical Center Montlake and Northwest Hospital with a plan to transition to hybrid work after probation. The lead will provide cost estimates, review payment options, and monitor workflows, while guiding