Patient Financial Counselor — Access & Financial Help

UW Medicine; Seattle (WA); Presencial; USD 31.000 - 44.000; Jornada completa

Descripción de la vacante

University of Washington is seeking a Patient Financial Counselor to assist uninsured and underinsured patients with insurance enrollment and financial assistance, primarily onsite with potential for hybrid after onboarding. You will work with UW Medicine colleagues to guide patients through affordability programs and access services.

The role emphasizes compassionate customer service, clear communication, and collaboration across care teams to improve patient access and revenue cycle outcomes.

Formación

• High school diploma or GED certificate.
• One year of experience in a medical office setting.
• An equivalent combination of education and experience may substitute for stated requirements.

Responsabilidades

• Identify insurance and financial assistance options for patients.
• Guide patients through application processes.
• Help reduce barriers to care.
• Partner with internal teams to support patient access and financial counseling needs.
• Provide customer service, problem-solving, and revenue cycle expertise in a fast-paced, patient-centered environment.

Conocimientos

Customer service

Communication

Attention to detail

Organization

Empathy

Educación

High school diploma or GED

Descripción del empleo

University of Washington is seeking a Patient Financial Counselor to assist uninsured and underinsured patients with insurance enrollment and financial assistance, primarily onsite with potential for hybrid after onboarding. You will work with UW Medicine colleagues to guide patients through affordability programs and access services.

The role emphasizes compassionate customer service, clear communication, and collaboration across care teams to improve patient access and revenue cycle outcomes.