Patient Financial Navigator

Southcoast Health System; Fairhaven (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Generous Earned Time Off Package

Employee Wellbeing Program

403B Retirement Plan with company match

Tuition assistance

Job summary

Southcoast Health System in Fairhaven, Massachusetts, is seeking a Patient Accounts Financial Navigator to assist patients with financial services. This role involves evaluating uninsured patients for assistance eligibility and advising families on financial planning.

The ideal candidate will have a strong background in medical customer service and excellent communication skills. Competitive pay, comprehensive benefits, and an inclusive workplace culture are offered, promoting professional growth and personal well-being.

Qualifications

• Four years of high school plus additional specialized courses or training.
• Strong background in medical customer service work.
• Experience in billing and medical terminology is preferred.
• Prior collection experience is preferred.
• Must possess strong written and verbal communication skills.
• Ability to deal with the public in a professional manner.
• Preferred over three years of related healthcare advocacy.
• Certified Application Counselor certification required within 3 months of hire.

Responsibilities

• Provide excellent customer service to patients.
• Evaluate uninsured or underinsured patients for eligibility of assistance programs.
• Initiate and file applications through various agencies.
• Navigate patients through the enrollment process.
• Advise patients and families on financial planning.

Skills

Customer service skills

Medical terminology

Communication skills

Active listening

Problem-solving

Education

High school diploma with additional specialized training

Tools

Virtual gateway program

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Patient Accounts Financial Nav

Hours: 40hrs

Shift: Day shift; 8:00am - 4:30pm

Location: Southcoast Business Center - Fairhaven, MA

Travel: Driving on average 3 or more times per week required

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Manager and Team Leader, Patient Financial Services. Perform a variety of duties including but not limited to providing excellent customer service, evaluating patients who are uninsured or underinsured to review for eligibility of various state & federal assistance programs that meet the Massachusetts state laws. Initiate and file all appropriate applications through the virtual gateway program, social security administration, and any other applicable agencies. Navigate patients and/or patient*s family through the enrollment process. Advise and assist patients and family with financial planning required for long term care and rehabilitative services. Work in partnership with internal departments, Social Services, Care Coordination and Patient Care to assist with patient movement and placement.

Qualifications

• Equal to completion of four years of high school plus additional specialized courses or training.
• Strong background in medical customer service work is required.
• Experience in billing and medical terminology preferred.
• Prior collection experience is preferred.
• Must possess strong written and verbal communication skills and active listening skills.
• Required to have the ability to deal with the public in a professional manner.
• Ability to present and inform at Community Benefit functions.
• Preferred over three years of related healthcare advocacy.
• Certified Application Counselor certification at hire or within 3 months of hire date
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
• Compensation: Pay rate will be determined based on level of experience.