Patient Financial Advocate

St Claire; Morehead, Northern (KY, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

St. Claire Regional Medical Center in Morehead, KY is seeking a Financial Navigator to guide patients through costs, coverage, and resources, ensuring clear understanding and timely access to care.

You will educate patients on insurance benefits, discuss payment options, assist with financial assistance applications, and coordinate with billing and revenue cycle teams to resolve issues. Requires a high school diploma and 2-3 years in patient financial services; equivalent combinations

Qualifications

• High school diploma or equivalent.
• 2-3 years of experience in patient financial services, revenue cycle, healthcare billing, or financial counseling.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Educates patients and families on insurance coverage, benefits, and out-of-pocket financial responsibility.
• Assists in completing, submitting, and processing applications for financial assistance programs.
• Coordinates with billing, revenue cycle, and patient access teams to resolve financial concerns.
• Documents financial navigation activities accurately in electronic systems.
• Generates reports to track navigation outcomes and identify areas for process improvement.

Skills

Patient financial services

Insurance education

Communication skills

Education

High school diploma or equivalent

Job description

St. Claire Regional Medical Center in Morehead, KY is seeking a Financial Navigator to guide patients through costs, coverage, and resources, ensuring clear understanding and timely access to care.

You will educate patients on insurance benefits, discuss payment options, assist with financial assistance applications, and coordinate with billing and revenue cycle teams to resolve issues. Requires a high school diploma and 2-3 years in patient financial services; equivalent combinations