Patient Financial Navigator

St Luke; Boise (ID); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

On-site massages

On-site counseling

Wellness tool access

Career development

Job summary

St. Luke’s is seeking a Patient Financial Navigator to guide patients through the financial care application process and ensure compliance with regulatory requirements.

You will help patients obtain financial assistance and support accurate billing processes. Responsibilities include screening eligibility, assisting with applications, setting up payment plans, and collaborating with billing and revenue cycle teams.

Qualifications

• High school diploma or equivalent required.
• 1 year relevant experience preferred.

Responsibilities

• Screen patients to determine eligibility for internal assistance programs and communicate outcomes.
• Assist patients with billing support and set up payment plans or explore options.
• Collaborate with revenue cycle teams to resolve discrepancies related to financial assistance and patient accounts.
• Apply pharmaceutical funding to applicable patient balances and reconcile accounts.
• Make calls to gather information to process financial assistance applications.
• Liaise between patients, physicians, clinics, and centralized billing office.
• Handle less complex issues and refer more complex ones as needed.

Skills

Patient communication

Attention to detail

Education

High school diploma or equivalent

Job description

Description & Requirements

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

What You Can Expect:

The Patient Financial Navigator works closely with patients to guide through the financial care application process ensuring the organization meets & maintains regulatory requirements. This role ensures that patients receive the financial assistance they need to access healthcare, while also maintaining accurate & compliant billing processes.

• Screens patients to make the determination of eligibility for internal assistance programs and foundation funds. Assist with application processes and documentation. Communicates eligibility outcomes.
• Assist patients with billing support, by helping patients set up payment plans, explore options, and address billing concerns with clear explanations.
• Collaborate with revenue cycle teams to resolve discrepancies related to financial assistance & patient accounts.
• Applies pharmaceutical funding to applicable patient balances, processes the payment to reconcile the account.
• Makes calls to patients to gather sufficient information to obtain to process financial assistance applications or foundation fund access.
• Acts as a liaison between the patients, physicians, patient clinics, centralized billing office, and.
• Solves problems of limited complexity and refers more complex issues to higher levels.
• Other duties and responsibilities as assigned.

Qualifications:

• Education: High school diploma or equivalent
• Experience: 1 year relevant experience

What's In It For You

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.