Patient Financial Navigator & Advocate

Astera Cancer Care; Northern (KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

OneOncology is seeking a Patient Advocate to provide financial counseling and navigation for uninsured or underinsured patients. The role emphasizes coordinating payment options, managing financial assistance enrollments, and documenting all activities in the EMR system.

The candidate will work with the Billing Office and clinical teams to ensure timely access to care and adherence to policies. Prior experience in oncology or patient financial services is preferred.

Qualifications

• Provide financial counseling regarding payment arrangements and financial assistance.
• Screen patients for eligibility for Co-Pay and Foundation programs.
• Maintain documentation of patient enrollment activities.

Responsibilities

• Answer patient calls and requests promptly and efficiently.
• Refer patients to outside social services organizations.
• Notify appropriate department of determinations and outcomes.
• Obtain signatures on financial assistance applications and route for processing.
• Coordinate with Drug Authorization/Patient Accounting on patient assistance needs.
• Maintain up-to-date resource information for patient assistance programs.
• Document all account activity in patient management and EMR systems.
• Promote professional rapport with pharmaceutical representatives.

Skills

Financial counseling

Patient advocacy

Billing knowledge

Education

High School diploma or equivalent

Tools

EMR systems

Job description

OneOncology is seeking a Patient Advocate to provide financial counseling and navigation for uninsured or underinsured patients. The role emphasizes coordinating payment options, managing financial assistance enrollments, and documenting all activities in the EMR system.

The candidate will work with the Billing Office and clinical teams to ensure timely access to care and adherence to policies. Prior experience in oncology or patient financial services is preferred.