Patient Financial Navigator

Wickhosp; Wickenburg (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Wickhosp in Surprise, AZ is seeking a Patient Financial Counselor. You will work with hospital and clinic patients who have difficulty paying, set up payment plans, assist with AHCCCS applications, and process financial assistance per policy.

The role coordinates efforts to determine and educate patients about financial liabilities, collects balances, and oversees the financial investigation for potential payment sources and alternatives.

Qualifications

• Strong communication skills across patients, families, and providers.
• Proficient in computer systems and EMR data entry.
• Self-directed with ability to prioritize duties and manage time.

Responsibilities

• Verify insurance with third parties and obtain preauthorizations before services.
• Collect signatures on forms including ABN and patient liability estimates.
• Ensure current demographic and eligibility data are entered into the EMR promptly.
• Notify care teams of coverage issues that could affect timelines.
• Counsel patients on financial obligations and arrange payment plans as needed.
• Document counseling in EMR and forward docs to patient accounts.
• Assist patients in obtaining financial assistance such as AHCCCS.
• Refer to resources for program enrollment and help with forms.

Skills

Communication skills

Oral and written communication

Computer skills

Education

High School diploma or equivalent

Tools

EMR system

Job description

Wickhosp in Surprise, AZ is seeking a Patient Financial Counselor. You will work with hospital and clinic patients who have difficulty paying, set up payment plans, assist with AHCCCS applications, and process financial assistance per policy.

The role coordinates efforts to determine and educate patients about financial liabilities, collects balances, and oversees the financial investigation for potential payment sources and alternatives.