Patient Financial Advocate

American Oncology Network, Inc.; Casa Grande (AZ); On-site; USD 26,174 - 44,083; Full time

Job summary

Cancer & Blood Specialists of Arizona is seeking a Financial Counselor to coordinate payments, assistance, and patient balances. You will verify insurance benefits, communicate financial responsibilities, and support pre-certification and prior authorization processes.

Responsibilities include reviewing treatment plans for patient financial responsibility, guiding patients through payment plans and assistance programs, and coordinating with providers and billing staff to ensure timely processing

Qualifications

• Experience in healthcare patient financial services or business office preferred.
• Familiarity with pre-certification and prior authorization processes helpful.
• Strong written and verbal communication skills in English.

Responsibilities

• Coordinate patient payments, assistance, and balances.
• Explain insurance responsibilities and treatment costs to patients.
• Assist with documentation for financial aid programs and grant services.
• Collaborate with providers and billing staff to resolve patient accounts.

Skills

Healthcare customer service

Medical terminology

Insurance knowledge

Verbal communication

Cash handling

Team communication

Multi-site coordination

Education

High school diploma or GED

Tools

MS Office

EMR systems

Job description

Cancer & Blood Specialists of Arizona is seeking a Financial Counselor to coordinate payments, assistance, and patient balances. You will verify insurance benefits, communicate financial responsibilities, and support pre-certification and prior authorization processes.

Responsibilities include reviewing treatment plans for patient financial responsibility, guiding patients through payment plans and assistance programs, and coordinating with providers and billing staff to ensure timely processing