Patient Financial Navigator

1000 Wellstar Health System, Inc.; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Wellstar Health System seeks a Financial Counselor to manage patient financial interactions, verify insurance, explain payment options, and assist with financial assistance programs. You will document cases in the electronic system, coordinate with admitting and billing teams, and support pre-admission through discharge with accurate billing information.

The role emphasizes strong customer service, effective communication, and adherence to HIPAA, with duties including eligibility checks, appeals

Qualifications

• Customer service oriented with strong communication skills.
• Experience handling patient financial information and billing inquiries.
• Familiarity with government programs (Medicaid) and financial assistance processes.

Responsibilities

• Collects estimated financial responsibility for services and balances.
• Verifies insurance coverage and benefits.
• Educates patients on payment options and financial assistance programs (Medicaid, etc.).
• Documents case notes in the electronic system and tracks application status.
• Coordinates financial counseling with admitting, outpatient registration, and patient financial services.
• Supports preadmission, inpatient, and outpatient processes and advises on precertification/authorization.

Skills

Customer service

Verbal/written communication

Data entry

Time management

Attention to detail

Teamwork

Education

GED/High School Diploma

Bachelor's degree preferred

Tools

Epic EHR

Microsoft Office

Job description

Wellstar Health System seeks a Financial Counselor to manage patient financial interactions, verify insurance, explain payment options, and assist with financial assistance programs. You will document cases in the electronic system, coordinate with admitting and billing teams, and support pre-admission through discharge with accurate billing information.

The role emphasizes strong customer service, effective communication, and adherence to HIPAA, with duties including eligibility checks, appeals