Patient Financial Navigator

Western Missouri Medical Center; Warrensburg (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Western Missouri Medical Center is hiring a Patient Financial Advocate to help patients understand financial obligations and identify solutions for timely payment while maintaining access to care.

The role includes verifying insurance, communicating estimates, presenting payment options, and supporting departments with cost questions. Strong customer service and knowledge of billing policies are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year medical billing/collections experience preferred.
• Understanding of Fair Lending guidelines and collection policies.
• Ability to follow hospital/clinic policies and practices.

Responsibilities

• Greet patients using AIDET on the phone or in person.
• Verify insurance coverage and eligibility.
• Generate and communicate patient estimates prior to appointments.
• Screen patients for Financial Assistance.
• Advise patients of CoPays, Coinsurance and/or Deductible amounts and request deposits prior to appointments.
• Provide patients with payment plan options including plans with Clear Balance.
• Return messages before 3:30 PM Mon–Fri within 2 hours.
• Assist departments and clinics with cost of services questions.
• Handle inquiries after identity verification.
• Maintain a positive rapport with customers.
• Handle telephone and email communications appropriately.
• Support the Medical Center’s Mission/Vision/Philosophy positively.

Skills

AIDET communication

Insurance verification

Patient billing/collections

Customer service

Education

High school diploma or equivalent

1 year medical billing/collections experience

Job description

Western Missouri Medical Center is hiring a Patient Financial Advocate to help patients understand financial obligations and identify solutions for timely payment while maintaining access to care.

The role includes verifying insurance, communicating estimates, presenting payment options, and supporting departments with cost questions. Strong customer service and knowledge of billing policies are essential.