Patient Financial Navigator

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 27,000 - 37,000; Full time

Job summary

Northwestern Medicine is hiring a Financial Counselor to support patients with financial assessments, assist with payment plans, and explain billing options. The role emphasizes high-quality customer service, HIPAA compliance, and collaboration with care teams to resolve billing issues.

The position requires 2–3 years of relevant experience, strong communication skills, and proficiency with billing systems. Excellent organization and the ability to multi-task are valued traits.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write and communicate effectively in English.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to consumers which establish a positive first impression.
• Exceeds consumer requests and escalates issues as needed.
• Identifies and counsels financially unsecured patients regarding payment options or financial assistance programs.
• Assists patients with completing financial assessment applications and notifies patients of outcomes.
• Documents all patient interactions in Billing System.

Skills

Customer service

English proficiency

Data entry

Typing 40 wpm

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Northwestern Medicine is hiring a Financial Counselor to support patients with financial assessments, assist with payment plans, and explain billing options. The role emphasizes high-quality customer service, HIPAA compliance, and collaboration with care teams to resolve billing issues.

The position requires 2–3 years of relevant experience, strong communication skills, and proficiency with billing systems. Excellent organization and the ability to multi-task are valued traits.