Patient Financial Advocate

Appone; Ridgeway (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Simple IRA plan

Medical, dental and vision insurance

Life insurance

Disability coverage

Voluntary plans available

Job summary

Connect Health + Wellness in Ridgeway, VA, is seeking a Financial Counselor to help patients navigate payments, insurance, and financial assistance. The role supports a Patient-Centered Medical Home team with emphasis on accuracy, confidentiality, and high-quality service.

The position requires processing payments, verifying benefits, updating records in the EMR, and coordinating with front desk staff to ensure smooth operations for uninsured and underinsured patients.

Qualifications

• High school diploma or GED required.
• Experience in a medical office setting preferred.
• Bilingual English/Spanish helpful but not required.
• Data entry and accurate record keeping essential.

Responsibilities

• Review and prepare patient accounts prior to scheduled visits.
• Enter and update patient demographics and insurance in the EMR.
• Verify insurance coverage and scan cards into EMR.
• Review Sliding Fee applications and eligibility.
• Meet patients, collect co-pays, and arrange payment plans.
• Coordinate with Front Office for daily scheduling.
• Assist with financial hardship applications and follow‑ups.
• Ensure HIPAA compliance and accurate documentation.

Skills

Effective communication

Data entry

EMR proficiency

Organizational skills

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Tools

EMR software

Job description

Connect Health + Wellness in Ridgeway, VA, is seeking a Financial Counselor to help patients navigate payments, insurance, and financial assistance. The role supports a Patient-Centered Medical Home team with emphasis on accuracy, confidentiality, and high-quality service.

The position requires processing payments, verifying benefits, updating records in the EMR, and coordinating with front desk staff to ensure smooth operations for uninsured and underinsured patients.