Patient Financial Navigator

UT Health San Antonio; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Disability insurance

FSA / Flexible spending Accounts

Retirement plan

Paid time off

Job summary

UT Health San Antonio seeks a Financial Counselor to guide patients through billing, insurance, and payment options. You will verify coverage, explain benefits, and help patients understand costs of care in a compassionate, compliant manner.

You will assist with financial assistance applications, coordinate with Medicaid Eligibility staff, and maintain detailed records. The role requires strong communication, organization, and attention to regulatory requirements.

Qualifications

• One year of healthcare financial counseling experience required.
• Two years in Patient Access preferred.
• Good numerical and analytical skills.
• Bilingual preferred.

Responsibilities

• Provide comprehensive financial counseling to patients; explain insurance coverage, benefits, and out-of-pocket expenses.
• Verify patients' insurance coverage, eligibility, and benefits; explain plan limitations or requirements.
• Assist patients in applying for financial assistance programs, charity care, government-sponsored programs, and other resources.
• Assist patients with payment arrangements and coordinate with Medicaid Eligibility Staff.
• Visits uninsured patients in-house in conjunction with Medicaid Eligibility Staff.
• Address patient inquiries and concerns related to billing statements, insurance claims, and financial assistance applications.
• Maintain detailed records of counseling sessions, payment arrangements, and communications; ensure regulatory compliance.
• Collaborate with providers, billing departments, and stakeholders to coordinate financial processes.
• Generate insurance verification and precertification reports daily and follow up with relevant departments.
• Comply with facility policies and HIPAA.
• Performs other duties as assigned.

Skills

Microsoft Office

Customer service

Oral and written communication

Office equipment proficiency

Organization skills

Conflict resolution

Numerical skills

Education

HS graduate or Equivalent

Job description

UT Health San Antonio seeks a Financial Counselor to guide patients through billing, insurance, and payment options. You will verify coverage, explain benefits, and help patients understand costs of care in a compassionate, compliant manner.

You will assist with financial assistance applications, coordinate with Medicaid Eligibility staff, and maintain detailed records. The role requires strong communication, organization, and attention to regulatory requirements.