Patient Financial Navigator

Providence Swedish; Seattle (WA); On-site; USD 49,000 - 55,000; Full time

Job summary

Providence Swedish in Seattle is seeking a Patient Financial Counselor to help patients understand financial responsibilities, explore payment options, and access resources with dignity. This on-site role supports families through the healthcare journey.

You will coordinate all aspects of financial obligations for private-pay accounts, educate patients about costs, and collaborate with physicians and care teams to resolve concerns while delivering compassionate, patient-centered service.

Qualifications

• 3 years' experience in patient financial services or medical billing in a hospital business office
• 5 years' experience without degree
• Strong communication and customer-service skills

Responsibilities

• Coordinate and manage all patient financial obligations for private-pay accounts
• Provide clear communication regarding payment options and estimated costs of care
• Calculate, communicate, and collect patient deposit estimates
• Partner with physicians and clinical teams to address patient financial concerns
• Respond promptly to patient inquiries and resolve issues
• Build empathetic, patient-centered support for families
• Identify opportunities to improve service and patient experience

Education

Associate's Degree

Job description

Providence Swedish in Seattle is seeking a Patient Financial Counselor to help patients understand financial responsibilities, explore payment options, and access resources with dignity. This on-site role supports families through the healthcare journey.

You will coordinate all aspects of financial obligations for private-pay accounts, educate patients about costs, and collaborate with physicians and care teams to resolve concerns while delivering compassionate, patient-centered service.