Patient Financial Advocate

Mayo; Jacksonville (FL); On-site; USD 30,000 - 41,000; Full time

Job summary

The Financial Counselor at Mayo Clinic in Jacksonville helps patients secure financial clearance before, during, or after treatment. You will collect and update insurance, demographic information in the Epic system and explain options to cover charges including co-pays, deductibles, and co-insurance.

You may assist with Medicaid, Third Party eligibility, and Charity Care applications, set up payment plans, and collect self-pay balances.

Qualifications

• High School Diploma or GED with 2+ years of relevant experience; or a Bachelor's degree.
• Prior medical insurance experience preferred.
• Experience using Epic RC/EMR system preferred; HFMA certification preferred.
• Excellent reading and communication, basic computer skills, and attention to detail.

Responsibilities

• Assist patients with financial clearance before, during, or after treatment.
• Collect insurance, financial and demographic information in the Epic environment.
• Explain options to cover charges: co-pays, deductibles, and co-insurance.
• Establish payment plans and collect self-pay and self-pay residual balances; assist with Medicaid, Third Party eligibility and Charity Care.
• Adhere to QA guidelines and productivity standards to support the unit's performance.

Skills

Customer service

Medical insurance experience

Epic RC/EMR

HFMA certification

Communication skills

Attention to detail

Education

High School Diploma or GED

Bachelor's degree

Tools

Epic RC/EMR

Job description

The Financial Counselor at Mayo Clinic in Jacksonville helps patients secure financial clearance before, during, or after treatment. You will collect and update insurance, demographic information in the Epic system and explain options to cover charges including co-pays, deductibles, and co-insurance.

You may assist with Medicaid, Third Party eligibility, and Charity Care applications, set up payment plans, and collect self-pay balances.