Patient Financial Navigator

Rush University Medical Center; Chicago (IL); On-site; USD 54,071,000 - 85,136,000; Full time

Job summary

Rush University Medical Center in Chicago, IL, seeks a Financial Counselor to secure transplant, psychiatric, and rehabilitative services and provide excellent customer service to patients and staff.

The role conducts financial counseling, identifies payment sources, assists with charity/grant applications up to $5,000, and completes payment arrangements with clear schedules prior to the Bill Hold period.

Qualifications

• High School Diploma or Equivalent.
• Two years’ previous experience in a medical healthcare environment.
• Knowledge of securing governmental and non-governmental accounts for payment.
• Experience creating and maintaining spreadsheet-based reports.
• Bilingual proficiency preferred.

Responsibilities

• Identify/counsel potential and repeat/recurring bad debt patients to prevent the rendering of non-urgent care services.
• Identify potential charity and grant patients, assist patients with completing eligibility applications, make eligibility determinations (up to $5000 is actual or estimated charges), and notify patients of decisions.
• Make patient payment arrangements.
• Investigate additional payment sources.
• Accept payments.
• Serve as customer service resource for walk-in patients in hospital lobby/patient registration area.
• Handle customer service phone calls pertaining to prospective services and in-house patients.
• Provide price estimates to patients, physician offices and ancillary departments.
• Complete cross training to be a Registration Specialist.
• Complete daily and weekly volume/productivity management reporting.
• Participate in/assist with quality management process(es).
• 100% of accounts requiring patient payment arrangements are concluded with a payment schedule in place prior to the “Bill Hold” period.
• 90% of Customer Service calls are remedied at the time the call is received.
• Supervisor/Manager reviews work queue of accounts and various reports.

Skills

Customer service

Financial counseling

Spreadsheet reporting

Bilingual proficiency

Education

High School diploma or equivalent

Tools

Excel

Job description

Rush University Medical Center in Chicago, IL, seeks a Financial Counselor to secure transplant, psychiatric, and rehabilitative services and provide excellent customer service to patients and staff.

The role conducts financial counseling, identifies payment sources, assists with charity/grant applications up to $5,000, and completes payment arrangements with clear schedules prior to the Bill Hold period.