Patient Financial Navigator

Talentify; Ames (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Talentify is seeking a patient financial counselor in Ames, IA to educate patients and guarantors on healthcare expenses, payment plans, and financial assistance. You will guide patients through Medicaid processes, help with applications, and maintain accurate records to support financial stability of the organization.

The role involves counseling uninsured patients, coordinating with DHS, and collaborating with care teams to resolve account issues while ensuring regulatory compliance.

Qualifications

• Two years of higher education and/or two years of comparable work experience in a medical billing office, collections, or patient financial counseling.
• Bachelor’s degree in Financial Counseling and Planning is preferred.
• AAHAM Certified Revenue Cycle Specialist credential is preferred.

Responsibilities

• Manages and maintains work queues to ensure accounts are being worked effectively and efficiently.
• Responds to in-person and phone inquiries about payment arrangements, financial assistance, and billing questions in a professional manner.
• Contacts patients for updated demographics or coverage details and explains payment obligations for services rendered or to be rendered.
• Performs patient estimates for expected liability for insured and uninsured patients.
• Collects payments on guarantor balances and processes receipts accurately.
• Balances cash, checks, and credit card receipts daily for reconciliation.

Skills

Customer service

Detail oriented

Multitasking

Communication skills

Interpersonal skills

Analytical thinking

Education

Two years of higher education or comparable experience

Bachelor’s degree in Financial Counseling (preferred)

AAHAM Certified Revenue Cycle Specialist (preferred)

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

Talentify is seeking a patient financial counselor in Ames, IA to educate patients and guarantors on healthcare expenses, payment plans, and financial assistance. You will guide patients through Medicaid processes, help with applications, and maintain accurate records to support financial stability of the organization.

The role involves counseling uninsured patients, coordinating with DHS, and collaborating with care teams to resolve account issues while ensuring regulatory compliance.