Patient Financial Counselor - Remote Eligible

WellSpan Health; York (York County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

PTO

Education assistance

DailyPay

Parental leave

Job summary

WellSpan Health in York, PA seeks a Financial Case Manager to support patients and families in coordinating options to ensure the ability to pay for medical services. You will interview patients, collect insurance information, arrange payment methods, recover balances, and prescreen for financial assistance, including uncompensated care and public programs.

The role emphasizes counseling, adherence to policies, and professional service, with opportunities to work from home.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience in a healthcare-related field preferred.
• Knowledge of healthcare terminology preferred.

Responsibilities

• Interviews patients to determine present and future financial status and ability to pay medical and/or personal obligations.
• Secures information relative to patient's financial status or insurance coverage; may complete insurance forms.
• Counsels patients requiring external financial assistance and refers for applications for assistance.
• References and assists patients for applications for medical or uncompensated care.
• Manages billing processes, follow-up, and inquiries to resolve accounts in compliance with regulations.

Skills

Interpersonal skills

Insurance knowledge

Computer skills

Customer service

Phone etiquette

Multi-tasking

Education

High School Diploma or GED

Job description

WellSpan Health in York, PA seeks a Financial Case Manager to support patients and families in coordinating options to ensure the ability to pay for medical services. You will interview patients, collect insurance information, arrange payment methods, recover balances, and prescreen for financial assistance, including uncompensated care and public programs.

The role emphasizes counseling, adherence to policies, and professional service, with opportunities to work from home.