Remote Patient Financial Counselor

Jobgether SRL; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Partner Company is seeking a Patient Financial Advocate to guide patients through healthcare payment responsibilities, insurance benefits, and financial assistance options. The role combines financial counseling, insurance coordination, and patient advocacy, with a focus on accuracy and timely revenue-cycle processes.

The position is fully remote, but candidates must reside in the Northeast Ohio area and follow a daytime schedule.

Qualifications

• 3+ years in a customer-facing role with in-person or phone interactions.
• Associate's degree + 2 years relevant customer-facing experience.
• Bachelor's degree + 1 year relevant customer-facing experience.
• Strong verbal communication and interpersonal skills.
• Ability to listen actively and provide appropriate guidance with professionalism and empathy.
• Strong organizational and problem-solving skills, with attention to accuracy and documentation.
• Ability to work independently in a remote environment while maintaining productivity, responsiveness, and service quality.
• Preferred experience in an inbound call center environment.
• Preferred experience in healthcare collections or medical claims.
• Candidate resides in the Northeast Ohio area.

Responsibilities

• Counsel patients regarding healthcare payment responsibilities, available options, and financial assistance.
• Explain estimated service costs, payment expectations, collection procedures, and available financial assistance programs.
• Review insurance benefits and recommend alternative payment sources or assistance options when appropriate.
• Contact insurance carriers to advocate for patients and help resolve financial or coverage questions.
• Initiate and follow up on required prepayments to support timely and accurate collections.
• Identify and resolve issues related to patient registration, financial clearance, insurance authorization requirements, billing, explanations of benefits, provider-based billing, and collections.
• Support patients with questions related to government requirements, financial assistance policies and restrictions, online account services, and payment processes.
• Maintain accurate and complete documentation in the appropriate computer and financial systems.
• Provide professional, compassionate, and clear communication when discussing sensitive financial matters with patients and families.
• Work effectively within established financial counseling, patient-service, privacy, and healthcare procedures.

Skills

Verbal communication

Interpersonal skills

Active listening

Organizational skills

Problem solving

Remote work

Documentation

Customer service

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Job description

Partner Company is seeking a Patient Financial Advocate to guide patients through healthcare payment responsibilities, insurance benefits, and financial assistance options. The role combines financial counseling, insurance coordination, and patient advocacy, with a focus on accuracy and timely revenue-cycle processes.

The position is fully remote, but candidates must reside in the Northeast Ohio area and follow a daytime schedule.