Patient Financial Advocate

Duke Health; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health in Durham, NC is hiring a Financial Care Counselor within the Patient Revenue Management Organization to support pre-registration, billing, and patients’ financial counseling. The role requires travel, works Monday–Friday, 8:00a–4:30p, and includes a $5,000 commitment bonus payable over 12 months.

You will analyze insurance coverage, obtain authorizations, explain bills, and help patients arrange payment options.

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze relationships with patients, physicians, co-workers and supervisors; manage multiple tasks.
• Develop and maintain professional, service-oriented working relationships.
• Understand and comply with policies and procedures.

Responsibilities

• Accurately complete patient accounts per departmental policies and compliance requirements.
• Explain bills and assist patients with financial counseling and payment options.
• Obtain authorizations and verify insurance coverage and benefits.
• Admit, register and pre-register patients with accurate demographic and financial data.
• Resolve insurance claim denials and monitor accounts for timely collections.
• Greet patients, gather documentation, and communicate with carriers regarding coverage.

Skills

Communication

Data analysis

Independent work

Policy compliance

Education

High school diploma

Associate's degree

Bachelor's degree

Job description

Duke Health in Durham, NC is hiring a Financial Care Counselor within the Patient Revenue Management Organization to support pre-registration, billing, and patients’ financial counseling. The role requires travel, works Monday–Friday, 8:00a–4:30p, and includes a $5,000 commitment bonus payable over 12 months.

You will analyze insurance coverage, obtain authorizations, explain bills, and help patients arrange payment options.