Scheduling Coordinator

Ohio State University; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

State retirement plan

Job summary

Ohio State University Hospital is seeking a Scheduling Coordinator to support physician appointment scheduling, OR/admission and full-service scheduling. You will verify insurance and demographic data, coordinate return or other appointments, and assist clinical staff with scheduling and patient information across multiple systems.

The role emphasizes accurate data collection, excellent customer service, and collaboration with physicians and medical staff to ensure smooth patient flow and timely

Qualifications

• High school diploma or GED required.
• Experience in customer service or healthcare helpful.
• Ability to use multiple software systems (EMR, scheduling, eligibility, document management).

Responsibilities

• Provide accurate appointment and patient information.
• Coordinate scheduling and demographics accurately.
• Assist clinicians and staff with patient requests in a single transaction.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Scheduling

Education

High School Diploma or GED

Tools

Excel

Windows

Job description

Job Title: Scheduling Coordinator Department: University Hospital | Kidney Acquisition

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full-service scheduling, and insurance verification). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services, and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications

For Hire: Required: Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attends Health System and Departmental In-services, education forums, and meetings as required.

Additional Information

Location: University Hospital - Pavilion (0372) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

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