Patient Financial Counselor I

Carle Health; Champaign (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Champaign, IL is seeking a Patient Financial Rep 1 to research, resolve, and document inquiries from patients, insurers, and others about hospital and professional accounts. You will respond via phone, in person, or written correspondence and explain the billing process while setting up payment arrangements.

The role emphasizes HIPAA compliance, accurate record keeping, daily deposits, and working with charity screening and financial assistance programs.

Qualifications

Responsibilities

• Collaborate with internal departments to resolve account discrepancies.
• Research, resolve, document, and respond to patient account inquiries from multiple sources.
• Identify and correct insurance coverage, registration, and billing errors to ensure timely processing.
• Balance cash drawer and perform daily deposits.
• Provide financial counseling, charity screening, and assistance with Carle Financial Assistance programs.

Job description

Carle Health in Champaign, IL is seeking a Patient Financial Rep 1 to research, resolve, and document inquiries from patients, insurers, and others about hospital and professional accounts. You will respond via phone, in person, or written correspondence and explain the billing process while setting up payment arrangements.

The role emphasizes HIPAA compliance, accurate record keeping, daily deposits, and working with charity screening and financial assistance programs.