Self-Pay Collections Specialist (Healthcare)

Carle; Champaign (IL); On-site; USD 25,000 - 41,000; Full time

Job summary

Carle Health is seeking a Self Pay Collector I in Champaign, IL to manage accounts receivable for hospital and professional services. The role involves outbound patient calls, explaining the self-pay process, setting up payment plans, and guiding patients through financial options while ensuring HIPAA compliance.

Responsibilities include calling patients, resolving balances, verifying insurance, and applying appropriate payments and discounts.

Qualifications

• Education: High School Diploma or GED.
• Experience: Healthcare.
• Experience with accounts receivable or medical billing is preferred.

Responsibilities

• Contact patients via phone, email, or mail to collect outstanding balances.
• Works account work queues to perform collection activities, investigate balances, request money be moved, ensure statement delivery and send inquiries on outstanding self-pay receivables.
• Initiate and follow up on patient contact via phone, email, and written correspondence to resolve outstanding balances. Resolves patient underpayments, no payments, overpayments and undistributed payments for proper allocation.
• Set up and monitor payment plans in accordance with established guidelines.
• Provides financial counseling and assistance with the Carle Financial Assistance program and other discount opportunities with patients when applicable.
• Identifies and resolves billing and insurance errors to facilitate accurate and timely billing.
• Maintain confidentiality and comply with HIPAA regulations.
• Provide excellent customer service, with the ability to handle sensitive financial conversations with empathy and professionalism.
• Recommend an adjustment when applicable or recommend a refund for overpayments to insurance carriers or patients, providing the appropriate documentation.
• Identify problem accounts and elevate as appropriate. Inform patients explicitly of their obligation to pay for services and notate accounts accurately.
• Accurately updates demographic, insurance, and billing information for patients.
• Identifies and reports account corrections needed for guarantor number changes (GNC's) double registrations, and other account build issues in the practice management system.
• Performs other duties as assigned.

Skills

Customer service

Phone calls

Education

High School Diploma or GED

Job description

Carle Health is seeking a Self Pay Collector I in Champaign, IL to manage accounts receivable for hospital and professional services. The role involves outbound patient calls, explaining the self-pay process, setting up payment plans, and guiding patients through financial options while ensuring HIPAA compliance.

Responsibilities include calling patients, resolving balances, verifying insurance, and applying appropriate payments and discounts.