Self-Pay Collections Specialist

Carle Health; Champaign (IL); Sur place; USD 25 000 - 41 000; Plein temps

Résumé du poste

Carle Health in Illinois is seeking a Self Pay Collector 1 to manage accounts receivable for hospital and professional accounts, adhering to billing guidelines and payer rules, while maintaining HIPAA compliant records and delivering excellent customer service during financial conversations.

You will contact patients by phone, email, or mail to collect balances, set up payment plans, validate insurance, assist with financial assistance, and resolve billing errors to ensure accurate and timely

Qualifications

• Education: High School Diploma or GED
• Work Experience: Healthcare

Responsabilités

• Contact patients via phone, email, or mail to collect outstanding balances.
• Works account work queues to perform collection activities, investigate balances, request money be moved, ensure statement delivery and send inquiries on outstanding self-pay receivables.
• Initiate and follow up on patient contact via phone, email, and written correspondence to resolve outstanding balances. Resolves patient underpayments, no payments, overpayments and undistributed payments for proper allocation.
• Set up and monitor payment plans in accordance with established guidelines.
• Provides financial counseling and assistance with the Carle Financial Assistance program and other discount opportunities with patients when applicable.
• Identifies and resolves billing and insurance errors to facilitate accurate and timely billing.

Formation

High School Diploma or GED

Description du poste

Carle Health in Illinois is seeking a Self Pay Collector 1 to manage accounts receivable for hospital and professional accounts, adhering to billing guidelines and payer rules, while maintaining HIPAA compliant records and delivering excellent customer service during financial conversations.

You will contact patients by phone, email, or mail to collect balances, set up payment plans, validate insurance, assist with financial assistance, and resolve billing errors to ensure accurate and timely