Financial Counselor

Acadia Healthcare; Columbia Township (MO); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Insurance

PTO & Paid Holidays

401(k) with Company Match

Growth Opportunities

Job summary

CenterPointe Hospital of Columbia in Columbia, Missouri is hiring a Patient Financial Counselor to assist patients and families with understanding insurance benefits, financial responsibilities, and payment options while maintaining accurate account documentation and collections.

The role is patient-facing and requires clear communication about benefits, deductibles, and payment plans, auditing admission packets for accuracy, and coordinating with billing to ensure timely reimbursement.

Qualifications

• High school diploma or GED required.
• 3+ years in healthcare billing, collections, insurance verification, patient access, or financial counseling required.
• Extensive knowledge of Commercial Insurance and Medicare/Medicaid required.
• Excellent communication and customer service skills.
• Comfortable discussing financial obligations with patients in a compassionate and professional manner.

Responsibilities

• Meet with patients and guarantors to discuss insurance coverage and out-of-pocket costs.
• Verify insurance benefits and patient demographics.
• Collect payments and establish payment arrangements.
• Process charity care and financial assistance applications.
• Maintain collection, charity, and adjustment logs.
• Support timely reimbursement and account resolution.
• Audit admission packets and verify benefits and patient demographics in the patient accounting system.
• Provide financial counseling and collect out-of-pocket costs; explain benefits and obligations.
• Complete financial disclosure paperwork for assistance requests.
• Complete charity or administrative adjustment forms for approval.
• Complete promissory notes for payment arrangements.
• Update daily collection, charity, and admin adjustment logs; review weekly with leadership.
• Gather and interpret data to initiate timely actions for payment.

Skills

Healthcare billing

Insurance verification

Patient access

Communication skills

Financial counseling

Education

High School Diploma or GED

Job description

Overview

CenterPointe Hospital of Columbia is hiring a Patient Financial Counselor at our Columbia, Missouri location.

Join our team as a Patient Financial Counselor! This is a highly patient-facing role responsible for helping patients and families understand their insurance benefits, financial responsibilities, and available payment options while ensuring accurate account documentation and collections.

Responsibilities

• Meet directly with patients and guarantors to discuss insurance coverage and out-of-pocket costs


• Verify insurance benefits and patient demographics


• Collect patient payments and establish payment arrangements


• Process charity care and financial assistance applications


• Maintain collection, charity, and adjustment logs


• Support timely reimbursement and account resolution

Qualifications

• High School Diploma or GED


• 3+ years of healthcare billing, collections, insurance verification, patient access, or financial counseling experience


• Strong knowledge of Commercial Insurance, Medicare, and Medicaid


• Excellent communication, customer service, and interpersonal skills


• Comfortable discussing financial obligations with patients in a compassionate and professional manner

Benefits

• Competitive Pay


• Medical, Dental & Vision Insurance


• PTO & Paid Holidays


• 401(k) with Company Match
  
• Growth Opportunities

If you enjoy working directly with patients and helping them navigate the financial side of healthcare, we'd love to hear from you!

Responsibilities

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.


• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.


• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.


• Complete adjustment forms for any charity or administrative adjustments for approval.


• Complete promissory notes for patients that request payment arrangements.


• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.


• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.


• Three or more years' experience in related field required.


• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Not applicable

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equalemployment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.