Patient Financial Counselor: Clarity & Compassion

RCM Holdco; Missoula (MT); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. in Missoula, MT is seeking a Financial Counseling Representative to support patients with the financial aspects of care.

This on-site role focuses on explaining insurance benefits, guiding patients through payment options, and assisting with financial aid applications within a dynamic revenue cycle team. You will partner with clinicians and administrative staff to ensure accurate documentation across systems while delivering compassionate service.

Qualifications

• Exceptional customer service and communication skills.
• Genuine compassion, empathy, and patience when supporting patients.
• Ability to explain financial and insurance concepts clearly.
• Strong multitasking and prioritization with high attention to detail.
• Professionalism in sensitive financial conversations.

Responsibilities

• Provide financial counseling to help patients understand insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Maintain accurate documentation across multiple systems.
• Collaborate with care teams and revenue cycle departments.

Skills

Customer service

Interpersonal skills

Empathy

Explain financial concepts

Multitasking

Attention to detail

Professional communication

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Missoula, MT is seeking a Financial Counseling Representative to support patients with the financial aspects of care.

This on-site role focuses on explaining insurance benefits, guiding patients through payment options, and assisting with financial aid applications within a dynamic revenue cycle team. You will partner with clinicians and administrative staff to ensure accurate documentation across systems while delivering compassionate service.