Financial Counselor

CenterPointe Hospital of Columbia; Columbia Township (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Insurance

PTO & Paid Holidays

401(k) with Company Match

Growth Opportunities

Job summary

CenterPointe Hospital of Columbia in Columbia, Missouri, is seeking a Patient Financial Counselor to guide patients through insurance coverage and out-of-pocket costs, helping families understand benefits and payment options while ensuring accurate account documentation and collections. The role emphasizes compassionate communication, verification of benefits, and processing of financial assistance.

The position is on-site at our Columbia location with growth opportunities within the finance

Qualifications

• High school diploma or equivalent.
• 3+ years of healthcare billing, collections, insurance verification, patient access, or financial counseling experience.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid.
• Excellent communication, customer service, and interpersonal skills.
• Comfortable discussing financial obligations with patients in a compassionate and professional manner.

Responsibilities

• Meet directly with patients and guarantors to discuss insurance coverage and out-of-pocket costs.
• Verify insurance benefits and patient demographics.
• Collect patient payments and establish payment arrangements.
• Process charity care and financial assistance applications.
• Maintain collection, charity, and adjustment logs.
• Support timely reimbursement and account resolution.

Skills

Communication skills

Interpersonal skills

Customer service

Financial counseling abilities

Healthcare billing knowledge

Education

High School Diploma or GED

Job description

CenterPointe Hospital of Columbia is hiring a Patient Financial Counselor at our Columbia, Missouri location.

Join our team as a Patient Financial Counselor! This is a highly patient-facing role responsible for helping patients and families understand their insurance benefits, financial responsibilities, and available payment options while ensuring accurate account documentation and collections.

Responsibilities

• Meet directly with patients and guarantors to discuss insurance coverage and out-of-pocket costs
• Verify insurance benefits and patient demographics
• Collect patient payments and establish payment arrangements
• Process charity care and financial assistance applications
• Maintain collection, charity, and adjustment logs
• Support timely reimbursement and account resolution

Qualifications

• High School Diploma or GED
• 3+ years of healthcare billing, collections, insurance verification, patient access, or financial counseling experience
• Strong knowledge of Commercial Insurance, Medicare, and Medicaid
• Excellent communication, customer service, and interpersonal skills
• Comfortable discussing financial obligations with patients in a compassionate and professional manner

Benefits

• Competitive Pay
• Medical, Dental & Vision Insurance
• PTO & Paid Holidays
• 401(k) with Company Match
• Growth Opportunities

If you enjoy working directly with patients and helping them navigate the financial side of healthcare, we'd love to hear from you!

Essential Functions

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Licenses/Designations/Certifications

• Not applicable

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

CPHC