Patient Financial Counselor & Charity Care Specialist

Aultman Health Foundation; Canton (OH); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Aultman Health Foundation seeks a Financial Counselor to help uninsured or underinsured patients understand medical financial liabilities and aid with charity options. You will support charity adjustments, track applications, and ensure accurate processing across billing systems.

Role requires strong communication, organization, and confidentiality, with the ability to work independently and in coordination with hospital departments and social services.

Qualifications

• High School Diploma or equivalent required; 3 years of experience with financial counseling and charity care preferred.
• Experience in billing and collection procedures, claims review, and confidentiality.

Responsibilities

• Maintain a detailed tracking process to assure accurate initiation and completion of application processing.
• Maintain expert knowledge of all systems used in day-to-day responsibilities.
• Maintain organized database of all current and previous applications.
• Know Federal, State, and commercial insurance requirements and regulations.
• Assist in developing and implementing practice protocols to ensure compliance with regulations.
• Maintain open communication with customers, peers, and referral sources.
• Identify areas for interdepartmental operational improvements.
• Coordinate with other departments and social services for patient aftercare and prescription assistance.

Skills

Billing and collections

Claims review

Communication skills

Confidentiality

Organization

Independent work

Professional demeanor

Computer literacy

Education

High School Diploma or equivalent

Tools

Billing software

Electronic Health Records (EHR) system

Claims processing systems

Job description

Aultman Health Foundation seeks a Financial Counselor to help uninsured or underinsured patients understand medical financial liabilities and aid with charity options. You will support charity adjustments, track applications, and ensure accurate processing across billing systems.

Role requires strong communication, organization, and confidentiality, with the ability to work independently and in coordination with hospital departments and social services.