Financial Counselor

FMOL Health; Jackson (MS); On-site; USD 40,000 - 52,000; Full time

Job summary

FMOL Health is seeking a Financial Counselor to screen uninsured patients for Medicaid and financial assistance while evaluating their ability to pay for services. The role involves collecting co-pays, deposits, and insurance information, and providing excellent customer service to patients, families, and visitors at the facility.

Responsibilities include greeting visitors, coordinating with departments and insurers, handling calls and faxes, and helping patients access funding from private and

Qualifications

• High School Diploma or equivalent required.
• 2 years healthcare experience, preferably in Access Services or Business Office.
• Excellent customer service skills and ability to communicate with patients and families.

Responsibilities

• Greet visitors and patients and manage their financial matters.
• Coordinate with hospital departments and insurance companies.
• Answer calls and faxes; assist with financial matters for patients and families.
• Help patients access funding from private and governmental programs.
• Assist patients with Medicaid and Financial Assistance forms and insurance enrollment via Heathcare.gov.

Education

High School Diploma or Equivalent

Job description

Job Description

The Financial Counselor screens uninsured patients for Medicaid and financial assistance and evaluates the patient's ability to pay for services. The Financial Counselor performs administrative and support activities relative to payment for services rendered to insured patients, including collecting co-pays, deposits, and insurance information. The Financial Counselor uses excellent customer service skills to interact with patients, family members, and visitors that call or enter the facility. The Financial Counselor performs the quality control function for Medicaid accounts, ensuring all pertinent information is available and accurately documented, allowing for timely and efficient billing.

Job Description

The Financial Counselor screens uninsured patients for Medicaid and financial assistance and evaluates the patient's ability to pay for services. The Financial Counselor performs administrative and support activities relative to payment for services rendered to insured patients, including collecting co-pays, deposits, and insurance information. The Financial Counselor uses excellent customer service skills to interact with patients, family members, and visitors that call or enter the facility. The Financial Counselor performs the quality control function for Medicaid accounts, ensuring all pertinent information is available and accurately documented, allowing for timely and efficient billing.

Responsibilities

• Greets visitors and patients upon entering the hospital in a caring and respectful manner. Introduces self to patients and families and lets them know he/she will be handling their financial matters.
• Promotes and maintains cooperation and communication with other hospital departments, physician offices, patients, and insurance companies.
• Courteously handles telephone calls and faxes from above areas and assists these areas appropriately.
• Serves as support to patients and their family members to assure customers have access to all available funding, which involves working with private as well as governmental agencies.
• Assists patients with completing Medicaid and Financial Assistance application forms, along with obtaining insurance coverage via Heathcare.gov.
  
  

Qualifications

Education: High School Diploma or Equivalent

Experience: 2 years healthcare experience, preferably in Access Services or Business Office