Patient Financial Counselor — Bonus Eligible & Impactful

Ridgeview Institute - Smyrna; Smyrna (GA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance (up to 2x annual salary

Vision insurance

Dental Insurance

Long-term disability insurance

Paid time off

Paid Holidays

Cafeteria on site

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

Ridgeview Institute Smyrna is seeking a Patient Financial Counselor to verify insurance benefits, discuss financial responsibility, and serve as the primary liaison between patients, the facility, and insurance providers for accurate billing.

In this full-time role, you will handle self-pay collections for inpatient and outpatient services, manage payment plans, and maintain up-to-date records in MedHost and Excel while delivering compassionate service.

Qualifications

• High School graduate or equivalent; college degree preferred.
• Experience interpreting insurance coverage plans, copayments, and deductibles; familiarity with managed care, commercial, and government plans.
• Proficient in Microsoft Office applications, with emphasis on Excel; detail-oriented with strong math/analytical skills.
• Strong verbal and written communication; professional appearance and demeanor; quick learner of billing software.

Responsibilities

• Meet with patients and families to confirm insurance benefits and discuss/collect financial responsibility.
• Coordinate and ensure accurate patient account data is communicated across departments.
• Navigate discharge planning to minimize non-payment risks and finalize financial arrangements.
• Assist patients facing hardships by obtaining required documentation; utilize Equifax reports to demonstrate inability to pay.
• Follow up on payment plans to ensure accounts are current.
• Document benefits and payments by updating patient accounts.
• Scan signed documentation into patient accounts.
• Perform additional duties as assigned by management.

Skills

Insurance interpretation

Excel proficiency

Communication skills

MedHost

Education

High School diploma

Tools

MedHost

Job description

Ridgeview Institute Smyrna is seeking a Patient Financial Counselor to verify insurance benefits, discuss financial responsibility, and serve as the primary liaison between patients, the facility, and insurance providers for accurate billing.

In this full-time role, you will handle self-pay collections for inpatient and outpatient services, manage payment plans, and maintain up-to-date records in MedHost and Excel while delivering compassionate service.