Patient Registration Specialist (AFTERNOONS 3PM - 11:30PM)

Ridgeview Institute - Smyrna; Smyrna (GA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance (up to 2x annual salary

Vision insurance

Dental Insurance

Long-term disability insurance

Paid time off

Paid Holidays

Cafeteria on site

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

Ridgeview Institute Smyrna is seeking a Patient Financial Counselor to verify insurance benefits, discuss financial responsibility, and serve as the primary liaison between patients, the facility, and insurance providers for accurate billing.

In this full-time role, you will handle self-pay collections for inpatient and outpatient services, manage payment plans, and maintain up-to-date records in MedHost and Excel while delivering compassionate service.

Qualifications

• High School graduate or equivalent; college degree preferred.
• Experience interpreting insurance coverage plans, copayments, and deductibles; familiarity with managed care, commercial, and government plans.
• Proficient in Microsoft Office applications, with emphasis on Excel; detail-oriented with strong math/analytical skills.
• Strong verbal and written communication; professional appearance and demeanor; quick learner of billing software.

Responsibilities

• Meet with patients and families to confirm insurance benefits and discuss/collect financial responsibility.
• Coordinate and ensure accurate patient account data is communicated across departments.
• Navigate discharge planning to minimize non-payment risks and finalize financial arrangements.
• Assist patients facing hardships by obtaining required documentation; utilize Equifax reports to demonstrate inability to pay.
• Follow up on payment plans to ensure accounts are current.
• Document benefits and payments by updating patient accounts.
• Scan signed documentation into patient accounts.
• Perform additional duties as assigned by management.

Skills

Insurance interpretation

Excel proficiency

Communication skills

MedHost

Education

High School diploma

Tools

MedHost

Job description

Monthly Bonus Opportunity!

How will you make a difference? As the

• Meet with patients and their families to confirm insurance benefits and discuss/collect the patient's financial responsibility; determine financial eligibility.
• Coordinate and ensure the current and accurate patient account data is communicated effectively across departments.
• Navigate discharge planning to minimize non-payment risks, provide ongoing patient benefit information for the next level of care, and coordinate the finalization of financial arrangements.
• Assist patients facing hardships by obtaining necessary documentation, such as bankruptcy discharges, death certificates, hardship applications, Medicaid, and supporting documentation, utilizing Equifax reports to demonstrate the patient's inability to pay.
• Follow up diligently on all payment plans to ensure accounts are current with timely payments.
• Document benefits and received payments by notating patient accounts.
• Scan all signed documentation into patient accounts.
• Perform additional duties as assigned by management

JOIN OUR TEAM AS A FINANCIAL COUNSELOR!

Monthly Bonus Opportunity!

Your Work Matters

How will you make a difference? As the Patient Financial Counselor, you will be central to our commitment to exceptional patient care. The position involves engaging with patients and their families to confirm insurance benefits and eligibility for all admissions, serving as the primary liaison between the facility, insurance companies, and patients to address outstanding balances. Successful candidates will leverage their skills and knowledge to diligently pursue outstanding balances, ensuring timely and appropriate collections. The scope of this role encompasses self-pay collections for both Inpatient and Outpatient Services, requiring proficiency with managed care contracts, government intermediaries, and up-to-date knowledge of regulatory requirements for prompt and accurate reimbursement. Join us in this critical position, contributing to our mission of providing top-notch mental health services to the community.

• Meet with patients and their families to confirm insurance benefits and discuss/collect the patient's financial responsibility; determine financial eligibility.
• Coordinate and ensure the current and accurate patient account data is communicated effectively across departments.
• Navigate discharge planning to minimize non-payment risks, provide ongoing patient benefit information for the next level of care, and coordinate the finalization of financial arrangements.
• Assist patients facing hardships by obtaining necessary documentation, such as bankruptcy discharges, death certificates, hardship applications, Medicaid, and supporting documentation, utilizing Equifax reports to demonstrate the patient's inability to pay.
• Follow up diligently on all payment plans to ensure accounts are current with timely payments.
• Document benefits and received payments by notating patient accounts.
• Scan all signed documentation into patient accounts.
• Perform additional duties as assigned by management

Your Experience Matters. What We’re Looking For

• Education: High School graduate or equivalent required; college degree preferred
• Experience: Experience interpreting insurance coverage plans, copayments, and deductible schedules; specifically, working knowledge of managed care, commercial, and governmental plans
• Additional Requirements: Must have basic knowledge of public assistance programs and required financial forms. Demonstrate proficiency in Microsoft Office applications, with a heavy focus on Excel. Must be detail-oriented and possess basic mathematical and analytical skills to resolve financial issues. Exhibit a positive demeanor and strong verbal and written communication skills, maintaining a professional appearance and approach. Quickly learn the patient accounting MedHost software system and update Excel spreadsheets effectively. Strong communication skills and a professional demeanor are essential. Detail-oriented with effective time management skills to handle multiple priorities in a fast-paced environment. Self-starter with a high degree of drive, initiative, forward-thinking, and follow-through

Your Care Matters What We Provide For Our Team

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental Insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What Sets Us Apart

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.

Compensation

This is a full-time role, and the expected compensation range is $18.00 to $23.00/hr plus a monthly bonus opportunity. We’re eager to engage with all qualified candidates, and consideration will be given to experience and skill level. Join us as our Patient Financial Counselor!