Patient Financial Counselor — Insurance & Billing

Crestwyn Behavioral Health; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

401(k) with company match

FSA

HSA

Employee Assistance Program

Tuition Reimbursement

Growth Opportunities

Paid Time Off

Job summary

Crestwyn Behavioral Health is seeking a Full Time Financial Counselor to verify benefits, counsel patients on financial obligations, and support billing and collections processes. The role emphasizes accurate documentation and timely collection activities within the patient accounting system.

Candidates should have a high school diploma and 3+ years in a related field, with strong knowledge of Commercial Insurance and Medicare/Medicaid.

Qualifications

• High school diploma or equivalent required.
• 3+ years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Auditing the admission packets and verifying benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket costs (deductibles, copays, exhausted days, etc).
• Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

Skills

Financial counseling

Patient communication

Billing

Collections

Education

High school diploma or equivalent

Job description

Crestwyn Behavioral Health is seeking a Full Time Financial Counselor to verify benefits, counsel patients on financial obligations, and support billing and collections processes. The role emphasizes accurate documentation and timely collection activities within the patient accounting system.

Candidates should have a high school diploma and 3+ years in a related field, with strong knowledge of Commercial Insurance and Medicare/Medicaid.