Patient Financial Counselor

Mass General Brigham (Enterprise Services); Boston (MA); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Patient Financial Counselor to guide patients through the financial aspects of healthcare, including insurance coverage and out-of-pocket costs. The role involves meeting with patients, explaining options, and assisting with financial aid applications.

The position requires strong communication, knowledge of billing and reimbursement processes, and the ability to manage sensitive information.

Qualifications

• Experience in a healthcare financial services or patient advocacy role.
• 1-2 years preferred
• Education: HS Diploma or Equivalent; Bachelor's in Health Administration preferred

Responsibilities

• Assist patients in navigating the financial aspects of healthcare services.
• Meet with patients or representatives to explain insurance coverage, copayments, deductibles, and out-of-pocket expenses.
• Provide information about financial assistance programs, eligibility criteria, and application processes.
• Assist patients in completing financial aid applications and gathering required documentation.
• Verify patients’ insurance coverage, eligibility, benefits, and pre-authorization requirements.
• Collaborate with insurance companies and healthcare providers to obtain necessary authorizations.

Skills

Healthcare billing

Insurance knowledge

Financial assistance

Medicaid/Medicare

Communication skills

Documentation

Confidentiality

Data entry

Education

High School Diploma or Equivalent

Bachelor's Degree in Health Administration

Job description

Mass General Brigham Incorporated is seeking a Patient Financial Counselor to guide patients through the financial aspects of healthcare, including insurance coverage and out-of-pocket costs. The role involves meeting with patients, explaining options, and assisting with financial aid applications.

The position requires strong communication, knowledge of billing and reimbursement processes, and the ability to manage sensitive information.