Patient Financial Advocate (Hybrid)

Mass General Brigham; Boston (MA); Hybrid; USD 41,000 - 59,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Mass General Brigham in Boston seeks a Patient Financial Counselor to assist patients with navigating healthcare financials, insurance, and available assistance programs. You will explain obligations, verify coverage, and help complete financial aid applications with care and accuracy.

This hybrid, on-site role at the MGH main campus focuses on clear communication, attention to detail, and discretion when handling sensitive information while coordinating with insurers and care teams to secure

Qualifications

• Education: High School Diploma or Equivalent required; Bachelor’s Degree in Health Administration preferred.
• Experience: 1–2 years preferred in healthcare financial services or patient advocacy.
• Knowledge: healthcare billing and reimbursement processes, insurance plans, and financial assistance programs.
• Familiarity with Medicaid, Medicare, and Social Security is beneficial.
• Strong communication skills to explain complex financial concepts clearly and empathetically.
• Excellent organizational skills and attention to detail for documentation and applications.
• Ability to handle sensitive information with professionalism and discretion.
• Proficiency in relevant computer software for data entry, documentation, and communication.

Responsibilities

• Meet with patients to explain financial aspects, insurance coverage, copayments, deductibles, and expenses.
• Explain eligibility criteria and application processes for financial assistance.
• Assist patients in completing financial aid applications and submitting documents.
• Verify insurance coverage, including eligibility, benefits, and pre-authorization requirements.
• Collaborate with insurers and healthcare providers to obtain required authorizations.

Skills

Healthcare billing

Insurance concepts

Financial assistance programs

Clear communication

Organizational skills

Discretion

Data entry

Team collaboration

Education

High School Diploma or Equivalent

Bachelor’s Degree Health Administration preferred

Job description

Mass General Brigham in Boston seeks a Patient Financial Counselor to assist patients with navigating healthcare financials, insurance, and available assistance programs. You will explain obligations, verify coverage, and help complete financial aid applications with care and accuracy.

This hybrid, on-site role at the MGH main campus focuses on clear communication, attention to detail, and discretion when handling sensitive information while coordinating with insurers and care teams to secure