Lead Patient Financial Counselor – Hybrid Role

Mass General Brigham; Boston (MA); Hybrid; USD 30,000 - 44,000; Full time

Job summary

Mass General Brigham is seeking a Patient Business Representative Team Lead to oversee the billing/navigation workflow, assist low-income patients with financial aid, and serve as the primary contact for complex billing issues within a hybrid work setting at 15 Parkman Street, Boston, MA.

The role requires strong knowledge of patient access, billing processes, and CAC training, with collaboration across care management, social work, and financial services to improve access and outcomes.

Qualifications

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Proficiency in Microsoft Office and electronic medical record systems.

Responsibilities

• Lead the Patient Business Representative team and act as primary practice contact for patients.
• Assist in applying for financial assistance programs and navigate billing concerns.
• Support training for new hires and ongoing staff development.

Skills

Patient access

Healthcare regulations

Insurance coverage

Customer service

EMR systems

Education

High School Diploma

Associate’s Degree in Healthcare Administration

Tools

Microsoft Office

EMR systems

Job description

Mass General Brigham is seeking a Patient Business Representative Team Lead to oversee the billing/navigation workflow, assist low-income patients with financial aid, and serve as the primary contact for complex billing issues within a hybrid work setting at 15 Parkman Street, Boston, MA.

The role requires strong knowledge of patient access, billing processes, and CAC training, with collaboration across care management, social work, and financial services to improve access and outcomes.