Hybrid Patient Financial Counseling Lead

massgeneralbrigham; Boston (MA); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Bonuses as applicable

Job summary

Mass General Brigham is seeking a Patient Business Representative Team Lead at 15 Parkman Street, Boston, with a hybrid work arrangement. The role combines financial counseling, registration, and advocacy to help low-income and underinsured patients access coverage and financial assistance programs.

You will guide the team in navigating billing and revenue cycle issues in collaboration with multiple departments.

Qualifications

• High School Diploma or Associate's Degree in healthcare administration or related field preferred.
• 2-3 years experience in healthcare access/registration required.
• Ability to work in a hybrid environment and manage multiple tasks.

Responsibilities

• Lead patient business representative team and train new hires.
• Serve as primary contact for billing/financial issues unresolved at the practice level.
• Collaborate with Case Management, Social Work, and other departments to resolve patient fiscal issues.

Skills

Patient access procedures

Excellent customer service

Communication skills

Multi-tasking

Team leadership

Education

High School Diploma or Associate's Degree in Healthcare Administration or related field

Tools

Microsoft Office

EMR systems

Job description

Mass General Brigham is seeking a Patient Business Representative Team Lead at 15 Parkman Street, Boston, with a hybrid work arrangement. The role combines financial counseling, registration, and advocacy to help low-income and underinsured patients access coverage and financial assistance programs.

You will guide the team in navigating billing and revenue cycle issues in collaboration with multiple departments.