Patient Financial Concierge — Front Desk

Banner Medical Group

Woodbridge (CT)

On-site

USD 32,000 - 42,000

Full time

3 days ago

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Job summary

Banner Health Center Greenway in Phoenix, AZ is seeking a Front Office/Customer Experience Representative to greet patients, register visits, and handle cash collection with a patient-friendly approach. You will verify eligibility, obtain authorizations, explain financial policies, and offer available assistance programs while coordinating with physicians and billing staff.

This role requires strong communication, multitasking, and the ability to work five 8-hour shifts with occasional

Qualifications

High school diploma or GED is required.
Knowledge of patient financial services and/or insurance processes preferred.
Ability to manage multiple tasks with minimal supervision and to work independently.
Strong interpersonal, oral, and written communication skills are essential.

Responsibilities

Performs pre-registration/registration processes and verifies eligibility, obtaining authorizations as needed.
Verifies insurance benefits and collects patient responsibility; communicates financial policies.
Provides financial counseling and assists patients with Medicaid and financial assistance programs.
Acts as a liaison between patient, billing, vendors, physician offices and payors to improve account receivables and ensure timely reimbursement.
Maintains productivity goals, completes daily tasks, and supports team with process improvements.