Patient Financial Advocate & Pre-Auth Specialist

Liberty Healthcare Management; Wilmington (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Liberty Healthcare Management in Wilmington, NC is seeking a Patient Financial Services Representative to support pre-admission and authorization processes. You will collect and document patient prepayments, run daily reports, and coordinate with AR and Central intake to verify insurance and referrals.

The role requires a high school diploma, 2 years in finance with strong people skills, and knowledge of insurance plans.

Qualifications

• 2 years of experience in finance with strong interpersonal skills.
• Experience in patient financial services (insurance benefits, payment plans).
• Knowledge of Commercial, State, and Federal insurance plans and any corresponding authorization processes.
• Proficient reading and understanding of medical and billing terminology.
• Excellent communication skills and ability to work in a fast-paced environment.
• Strong organizational and time-management abilities.
• Experience in home health/hospice/palliative care patient services preferred.

Responsibilities

• Collect and enter patient prepayments and forward payment documentation to the AR Department for processing.
• Run daily reports to aid in the pre-admission patient communication and ongoing authorization processes.
• Monitor daily new admissions and coordinate with Central intake and AR for status of referrals and insurance verifications.
• Scan pre-admission financial information and authorization correspondence into patients' charts.
• Sort and distribute incoming mailed correspondence from patients, clinical offices, other departments, and insurers.
• Assemble and mail the follow-up admission financial packet to the patient.
• Maintain up-to-date copies of pre-admission financial forms and authorization cover sheets.
• Enter all authorization approvals into the appropriate areas of the patients' charts.
• Respond to clinical office emails regarding status of authorization requests and pre-admission phone calls.
• Conduct year-end reviews of all active patient accounts under supervisor.

Skills

Communication skills

Organizational skills

Time management

MS Office

Attention to detail

Education

High-School diploma

Tools

Database systems

Job description

Liberty Healthcare Management in Wilmington, NC is seeking a Patient Financial Services Representative to support pre-admission and authorization processes. You will collect and document patient prepayments, run daily reports, and coordinate with AR and Central intake to verify insurance and referrals.

The role requires a high school diploma, 2 years in finance with strong people skills, and knowledge of insurance plans.