PATIENT FINANCIAL SERVICES REPRESENTATIVE

Liberty Health; North Carolina; On-site; USD 38,000 - 48,000; Full time

Job summary

Liberty Health in North Carolina seeks a Patient Financial Services Representative to manage patient prepayments, run daily reports, and support authorization processes in a fast-paced home health setting.

The role requires a high-school diploma, 2 years in finance with customer service, knowledge of insurance plans, and proficiency with MS Office. Excellent communication and organization are essential.

Qualifications

• High-School diploma required.
• 2 years of experience in finance with people skills.
• Experience in patient financial services.
• Knowledge of Commercial, State, and Federal insurance plans and related authorization processes.
• Familiarity with medical and billing terminology.
• Excellent communication skills.
• Ability to work in a fast-paced environment with interruptions.
• Strong organizational and time-management abilities.
• Proficient with computers and MS Office.
• Experience in home health/hospice/palliative care patient services is preferred.

Responsibilities

• Collect and enter patient prepayments and send payment docs to AR.
• Run daily reports for pre-admission communication and authorizations.
• Coordinate with Central intake and AR on referrals and verifications.
• Scan financial information into patient charts.
• Distribute incoming mail from patients, offices, other departments, and insurers.
• Assemble and mail follow-up admission financial packets.
• Maintain up-to-date pre-admission financial forms.
• Print clinical docs for authorization requests and update charts.
• Respond to emails and calls regarding authorization status.
• Conduct year-end reviews of active patient accounts.

Skills

Finance experience

Excellent communication

Organizational skills

Time management

MS Office proficiency

Reading medical/billing terminology

Education

High-School diploma

Tools

MS Office

Job description

PATIENT FINANCIAL SERVICES REPRESENTATIVE

Liberty Health

Managerial/Administrative

Full Time , Day (8) , 8-5

Posted 09/08/2026

There's no place like Liberty Healthcare Management.

Come explore career opportunities with Liberty Health, a dynamic leader in the healthcare industry. Join us!

We are currently seeking an experienced:

PATIENT FINANCIAL SERVICES REPRESENTATIVE

Job Description:

• Collect and enter patient prepayments and send appropriate payment documentation to the AR Department for processing.
• Under the direction of the Patient Financial Services Manager, run daily reports to aide in the pre-admission patient communication and ongoing authorization processes.
• Monitor daily new admissions and correspond with Central intake and the AR Departments regarding status of referral entries and insurance verifications.
• Scan pre-admission financial information and any authorization correspondence into patients' charts.
• Sort and distribute any incoming mailed correspondence from patients, clinical offices, other departments, and/or insurance companies.
• Assemble and mail the follow-up admission financial packet to the patient.
• Maintain up-to-date copies of pre-admission financial forms and authorization cover sheets.
• Under the direction of the Patient Financial Services Manager, print appropriate clinical documentation from patients' charts for authorization requests.
• Under the direction of the Patient Financial Services Manager, enter all authorization approvals into the appropriate areas of the patients' charts once received.
• Respond to clinical office emails regarding status of authorization requests and pre-admission phone calls.
• Under the direction of the Patient Financial Services Manager, conduct year-end reviews of all active patient accounts.

Job Requirements:

• High-School diploma required.
• 2 years of experience in finance utilizing people skills.
• Experience in patient financial services (i.e. insurance benefits, payment plans, etc.)
• Knowledge of Commercial, State, and Federal insurance plans and any corresponding authorization processes.
• Possess knowledge of medical as well as billing terminology and is skilled in reading, understanding, and utilizing on a daily basis.
• Excellent communication skills.
• Must possess the ability to work efficiently in a fast-paced environment with frequent interruptions.
• Strong organizational skills and time management abilities.
• High computer proficiency and ability to navigate database systems; ability to generate multiple reports and MS Office products.
• Experience specifically in home health/ hospice/palliative care patient services preferred.

Visit www.libertycareers.com for more information. Background checks/drug-free workplace. EOE.