Patient Financial Advocate

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Cape Fear Valley Health in Fayetteville, NC, is seeking a Financial Counselor to manage patient accounts, verify insurance, and discuss financial responsibilities at pre-registration or during visits. This full-time, dayshift role requires clear communication and accuracy in handling payments and authorizations.

The position supports patients through billing, payment options, and eligibility verification, ensuring compliance with HIPAA and hospital policies while maintaining excellent customer

Qualifications

• High school graduate or equivalent required.
• Associate degree in Business or Health Care Administration and/or Computer Technology preferred.
• CPAS certification within 1 year of employment.

Responsibilities

• Interviews patients for financial follow-up and collects demographic and financial information.
• Verifies insurance benefits and initiates medical certification.
• Discusses patient liabilities and sets up payment arrangements as needed.
• Pre-registers patients and ensures proper documentation in registration systems.
• Reviews denials and initiates appeals when needed.

Skills

MS Office

Customer service

English proficiency

Education

High school graduate or equivalent

Associate degree in Business or Health Care Administration and/or Computer Technology

CPAS certification within 1 year of employment

Job description

Cape Fear Valley Health in Fayetteville, NC, is seeking a Financial Counselor to manage patient accounts, verify insurance, and discuss financial responsibilities at pre-registration or during visits. This full-time, dayshift role requires clear communication and accuracy in handling payments and authorizations.

The position supports patients through billing, payment options, and eligibility verification, ensuring compliance with HIPAA and hospital policies while maintaining excellent customer