PATIENT FINANCIAL SERVICES REPRESENTATIVE

Liberty Health; Wilmington (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Liberty Healthcare Management in Wilmington, NC seeks an experienced Patient Financial Services Representative to manage pre-admission financial processes, insurance verifications, and patient communications. This role supports the AR and finance teams to ensure accurate billing and timely authorization handling.

The ideal candidate has a high-school diploma, at least 2 years in finance with people skills, and familiarity with medical billing terminology.

Qualifications

• High-School diploma required.
• 2 years of finance experience with strong people skills.
• Experience in patient financial services (insurance benefits, payment plans).
• Knowledge of commercial, state, and federal insurance plans and authorization processes.
• Familiarity with medical and billing terminology.
• Excellent communication skills.
• Ability to work in a fast-paced environment with interruptions.

Responsibilities

• Collect and enter patient prepayments and send documentation to AR for processing.
• Run daily reports under the Patient Financial Services Manager to aid pre-admission communication and authorizations.
• Monitor daily admissions and coordinate with Central intake and AR on referrals and insurance verifications.
• Scan pre-admission financial information into patients’ charts.
• Sort and distribute incoming mail from patients, clinical offices, and insurers.
• Assemble and mail the follow-up admission financial packet to the patient.
• Maintain up-to-date copies of pre-admission financial forms and authorization cover sheets.
• Print clinical documentation from charts for authorization requests as directed.
• Enter authorization approvals into the charts when received.
• Respond to clinical office emails regarding authorization status and pre-admission calls.
• Conduct year-end reviews of active patient accounts under supervision.

Skills

Communication

Organization

Time management

MS Office

Education

High-School diploma

Tools

MS Office

Job description

Liberty Healthcare Management

There’s no place like Liberty Healthcare Management Come explore career opportunities with Liberty Health, a dynamic leader in the healthcare industry. Join us!

We Are Currently Seeking An Experienced

PATIENT FINANCIAL SERVICES REPRESENTATIVE

Job Description

• Collect and enter patient prepayments and send appropriate payment documentation to the AR Department for processing.
• Under the direction of the Patient Financial Services Manager, run daily reports to aide in the pre-admission patient communication and ongoing authorization processes.
• Monitor daily new admissions and correspond with Central intake and the AR Departments regarding status of referral entries and insurance verifications.
• Scan pre-admission financial information and any authorization correspondence into patients’ charts.
• Sort and distribute any incoming mailed correspondence from patients, clinical offices, other departments, and/or insurance companies.
• Assemble and mail the follow-up admission financial packet to the patient.
• Maintain up-to-date copies of pre-admission financial forms and authorization cover sheets.
• Under the direction of the Patient Financial Services Manager, print appropriate clinical documentation from patients’ charts for authorization requests.
• Under the direction of the Patient Financial Services Manager, enter all authorization approvals into the appropriate areas of the patients’ charts once received.
• Respond to clinical office emails regarding status of authorization requests and pre-admission phone calls.
• Under the direction of the Patient Financial Services Manager, conduct year-end reviews of all active patient accounts.

Job Requirements

• High-School diploma required.
• 2 years of experience in finance utilizing people skills.
• Experience in patient financial services (i.e. insurance benefits, payment plans, etc.)
• Knowledge of Commercial, State, and Federal insurance plans and any corresponding authorization processes.
• Possess knowledge of medical as well as billing terminology and is skilled in reading, understanding, and utilizing on a daily basis.
• Excellent communication skills.
• Must possess the ability to work efficiently in a fast-paced environment with frequent interruptions.
• Strong organizational skills and time management abilities.
• High computer proficiency and ability to navigate database systems; ability to generate multiple reports and MS Office products.
• Experience specifically in home health/ hospice/palliative care patient services preferred.

Background checks/drug-free workplace.

EOE.