PATIENT FINANCIAL SERVICES REPRESENTATIVE

Liberty Healthcare Management; Wilmington (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Liberty Healthcare Management in Wilmington, NC is seeking a Patient Financial Services Representative to support pre-admission and authorization processes. You will collect and document patient prepayments, run daily reports, and coordinate with AR and Central intake to verify insurance and referrals.

The role requires a high school diploma, 2 years in finance with strong people skills, and knowledge of insurance plans.

Qualifications

• 2 years of experience in finance with strong interpersonal skills.
• Experience in patient financial services (insurance benefits, payment plans).
• Knowledge of Commercial, State, and Federal insurance plans and any corresponding authorization processes.
• Proficient reading and understanding of medical and billing terminology.
• Excellent communication skills and ability to work in a fast-paced environment.
• Strong organizational and time-management abilities.
• Experience in home health/hospice/palliative care patient services preferred.

Responsibilities

• Collect and enter patient prepayments and forward payment documentation to the AR Department for processing.
• Run daily reports to aid in the pre-admission patient communication and ongoing authorization processes.
• Monitor daily new admissions and coordinate with Central intake and AR for status of referrals and insurance verifications.
• Scan pre-admission financial information and authorization correspondence into patients' charts.
• Sort and distribute incoming mailed correspondence from patients, clinical offices, other departments, and insurers.
• Assemble and mail the follow-up admission financial packet to the patient.
• Maintain up-to-date copies of pre-admission financial forms and authorization cover sheets.
• Enter all authorization approvals into the appropriate areas of the patients' charts.
• Respond to clinical office emails regarding status of authorization requests and pre-admission phone calls.
• Conduct year-end reviews of all active patient accounts under supervisor.

Skills

Communication skills

Organizational skills

Time management

MS Office

Attention to detail

Education

High-School diploma

Tools

Database systems

Job description

PATIENT FINANCIAL SERVICES REPRESENTATIVE

Liberty Healthcare Management Wilmington, North Carolina, United States

About this position

Job Description

• Collect and enter patient prepayments and send appropriate payment documentation to the AR Department for processing.
• Under the direction of the Patient Financial Services Manager, run daily reports to aide in the pre-admission patient communication and ongoing authorization processes.
• Monitor daily new admissions and correspond with Central intake and the AR Departments regarding status of referral entries and insurance verifications.
• Scan pre-admission financial information and any authorization correspondence into patients' charts.
• Sort and distribute any incoming mailed correspondence from patients, clinical offices, other departments, and/or insurance companies.
• Assemble and mail the follow-up admission financial packet to the patient.
• Maintain up-to-date copies of pre-admission financial forms and authorization cover sheets.
• Under the direction of the Patient Financial Services Manager, print appropriate clinical documentation from patients' charts for authorization requests.
• Under the direction of the Patient Financial Services Manager, enter all authorization approvals into the appropriate areas of the patients' charts once received.
• Respond to clinical office emails regarding status of authorization requests and pre-admission phone calls.
• Under the direction of the Patient Financial Services Manager, conduct year-end reviews of all active patient accounts.

Job Requirements

• High-School diploma required.
• 2 years of experience in finance utilizing people skills.
• Experience in patient financial services (i.e. insurance benefits, payment plans, etc.)
• Knowledge of Commercial, State, and Federal insurance plans and any corresponding authorization processes.
• Possess knowledge of medical as well as billing terminology and is skilled in reading, understanding, and utilizing on a daily basis.
• Excellent communication skills.
• Must possess the ability to work efficiently in a fast-paced environment with frequent interruptions.
• Strong organizational skills and time management abilities.
• High computer proficiency and ability to navigate database systems; ability to generate multiple reports and MS Office products.
• Experience specifically in home health/ hospice/palliative care patient services preferred.

Background checks/drug-free workplace.
EOE.