Patient Financial Advocate

Catholic Charities Serving Central Washington; Yakima (WA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

13 paid holidays

Vacation days (12)

Sick leave (12)

Health insurance (medical & Rx)

Dental & vision (optional)

Retirement 403(b) plan with company %

Life insurance 100% paid

Flexible Spending Account

Education assistance up to $5,250/yr

Voluntary insurances including AD&D

Employee Assistance Program

Longevity awards

Job summary

Catholic Charities Serving Central Washington is seeking a Patient Financial Specialist in Yakima, WA. The role focuses on educating patients about financial responsibility, verifying insurance, and coordinating payments while coordinating with clinical staff to meet patient needs.

The position requires high school or GED and experience in hospital or medical office billing; bilingual English/Spanish is a plus. Mon-Fri 8:00am-5:00pm with comprehensive benefits offered.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• Knowledge of health insurance payers or billing.
• Excellent written, oral communication and customer service skills.
• Bilingual English/Spanish preferred.
• Experience in hospital or medical office billing or patient accounts.

Responsibilities

• Pre admission/admission insurance verification, pre-certification, screening for financial counseling and eligibility determination.
• Assists in obtaining or validating pre-certification, referrals, and authorization.
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement.
• Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns via calls, emails, and in-person conversations.
• Optimizes patient flow by using effective customer service/communication with internal and external customers, care team, and management.
• Cross-trained to support multiple patient and payer types (ABA/OP, Commercial/MCO).
• Back up for posting for Yakima and Tri-Cities billing.
• Perform other duties as assigned.

Skills

Health insurance payer knowledge

Customer service

Bilingual English/Spanish preferred

Multitasking

Team oriented

Education

High School diploma or GED

Associates degree, preferred

Tools

Word

Excel

Outlook

Internet

Job description

Catholic Charities Serving Central Washington is seeking a Patient Financial Specialist in Yakima, WA. The role focuses on educating patients about financial responsibility, verifying insurance, and coordinating payments while coordinating with clinical staff to meet patient needs.

The position requires high school or GED and experience in hospital or medical office billing; bilingual English/Spanish is a plus. Mon-Fri 8:00am-5:00pm with comprehensive benefits offered.