Patient Financial Specialist

Catholic-Charities-Serving-Central-Washington; Yakima (WA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Retirement 403(b) Plan

Basic Life Insurance

Flexible Spending Account

Education Assistance Program

Employee Assistance Program

Longevity awards

Job summary

Catholic-Charities-Serving-Central-Washington is seeking a Patient Financial Specialist to educate patients on their financial responsibility, verify insurance, and coordinate pre-certification and referrals to support smooth patient flow.

The role requires strong organization, multitasking, and excellent communication. Bilingual English/Spanish is preferred. On-site work in Yakima with extensive benefits is provided.

Qualifications

• High School Diploma required.
• Associates Degree preferred.
• Knowledge of health insurance payers or billing is required.

Responsibilities

• Pre admission/admission insurance verification and pre-certification.
• Screen for financial counseling and eligibility determination.
• Explain and provide financial policies and resources for payment arrangements.
• Assist in obtaining pre-certification, referrals, and authorizations.
• Explain financial obligations and expected reimbursement to patients.
• Back up posting for Yakima and Tri-Cities billing.
• Maintain effective communication with care team and management.

Skills

Insurance billing

Customer service

Multitasking

Bilingual (English/Spanish)

Attention to detail

Communication skills

Independent worker

Problem solving

Education

High School Diploma

Associates Degree (preferred)

Tools

Microsoft Word

Excel

Internet

Outlook

Job description

Position Summary:The Patient Financial Specialist coordinates a smooth patient flow process by educating patients on their financial responsibility and options. The Patient Financial Specialist must be able to multi-task and reprioritize in response to fluctuations in volume. This position requires being self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families. The Patient Financial Specialist will have the ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs.Responsibilities:Pre admission/admission insurance verification, pre-certification, screening for financial counseling and eligibility determinationAssists in obtaining or validating pre-certification, referrals, and authorizationCalculates and collects patient liability according to verification of insurance benefits and expected reimbursementExplains and provides financial policies and available resources for alternative payment arrangements to patients and their familiesDemonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversationsOptimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, and managementCross-trained to support multiple patient and payer types. (ABA/OP, Commercial/MCO)Back up for posting for Yakima and Tri-Cities billingPerform other duties as assignedJob Requirements:The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meetPhysical Requirements:This position normally requires the physical demands of standing, walking, bending, lifting, or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.Non-Physical Requirements:EducationHigh School Diploma, RequiredAssociates Degree, preferredExperienceHospital or Business office experience or patients accounts, requiredSpecial SkillsKnowledge of health insurance payers or billing, RequiredBasic knowledge of Microsoft Word, Excel, Internet and OutlookAbility to set priorities and use of proper judgment in difficult situations and be flexibleExcellent written, oral communication, interpersonal and customer service skillsAbility to work independently and self-starterBilingual (English/Spanish) preferredExcellent investigative, critical thinking and problem solving skillsAbility to adapt to various programs and systemsDemonstrated proficiency in understanding registration work queues that affect workfloEmployment is conditional upon:Being cleared by criminal background check and fingerprinting when requiredWork Schedule: Mon- Fri 8:00am- 5:00pmWage Range: $21.00-$25.75 per hourBenefits:13 paid holidays, 12 days of vacation, 12 days of sick leave per yearHealth insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic CharitiesRetirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employmentBasic Life Insurance paid 100% by Catholic CharitiesFlexible Spending Account eligibility following 6 months of employmentEducation Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employmentAdditional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theftEmployee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing toolsAnnual longevity awards begin at 5 years of employmentIt is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.