Patient Financial Advocate

Universal Hospital Services Inc.; Spokane (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Universal Hospital Services Inc. in Spokane seeks a Financial Counselor to support the business office post-discharge by delivering accurate financial information to patients and coordinating with insurance companies.

You will verify intake data, assist with Medicaid enrollment, manage upfront collection activities, and collaborate with clinicians to ensure compliant, timely billing. Strong communication and confidentiality are essential.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Two years of related customer service experience in a healthcare environment is preferred.
• Knowledge of accounts receivable collection techniques.
• Knowledge of patient financial transactions, Medicare, Medicaid, HMO’s and private health insurance contracts.
• Should be oriented and sensitive to patient needs and confidentiality of patients and employees.

Responsibilities

• Verify intake information: demographics, insurance eligibility, and benefit info; coordinate with third-party sources; meet patients on admission and discharge to collect information.
• Assist patients with Medicaid enrollment, charity applications, and Financial Attestations; ensure required signatures before discharge.
• Perform upfront collection activities for inpatient out-of-pocket costs; provide estimates; record monies; set up installment plans per INBH policies; meet upfront collection goals.
• Monitor Medicaid benefits posting and coordinate with UM Director regarding retro-authorization guidance.
• Analyze private self-pay accounts to ensure netting down based on contract rates and adjustments.
• Make collection calls on private/self-pay accounts and set up installment plans per policy.
• Provide back-up support for other business officer positions as needed.

Skills

Customer service

Attention to detail

Confidentiality

Education

High school diploma or GED

Associate degree

Tools

Excel

Accounts receivable

Job description

Universal Hospital Services Inc. in Spokane seeks a Financial Counselor to support the business office post-discharge by delivering accurate financial information to patients and coordinating with insurance companies.

You will verify intake data, assist with Medicaid enrollment, manage upfront collection activities, and collaborate with clinicians to ensure compliant, timely billing. Strong communication and confidentiality are essential.