Patient Financial Advocate

Houston Methodist; The Woodlands (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Houston Methodist seeks a Financial Counselor to screen patients for financial assistance and explain payment options. The role includes counseling, collecting payments, and coordinating with departments to facilitate financial clearance.

Responsibilities include advising on eligibility for assistance, arranging extended payment plans, discounts, and ensuring accurate data entry and timely follow-up with patients and payers.

Qualifications

• Demonstrates ability to provide customer-focused financial counseling.
• Strong communication and inter-personal skills with patients and staff.
• Proficient English reading/writing with attention to safety and accuracy.

Responsibilities

• Counsel patients on insurance benefits, payment options, and eligibility for financial assistance.
• Assist in collecting payments and setting up extended payment arrangements or discounts.
• Explain financial responsibilities and process for applications, including case by case agreements.
• Coordinate with departments and vendors to determine available financial aid and clearance.

Skills

Customer service

Communication skills

English proficiency

Problem solving

Teamwork

Financial counseling knowledge

Education

High School diploma or equivalent

Job description

Houston Methodist seeks a Financial Counselor to screen patients for financial assistance and explain payment options. The role includes counseling, collecting payments, and coordinating with departments to facilitate financial clearance.

Responsibilities include advising on eligibility for assistance, arranging extended payment plans, discounts, and ensuring accurate data entry and timely follow-up with patients and payers.