Patient Financial Advocate

Brown University Health; Providence (RI); On-site; USD 26,000 - 43,000; Full time

Job summary

Brown University Health is seeking a Financial Counselor to serve as a liaison between the hospital and patients, facilitating resolution of outpatient and inpatient financial issues for pre-admission, pre-registration, scheduled, and emergent admissions.

The role supports the organization’s values of Compassion, Accountability, Respect, and Excellence and collaborates across departments to ensure smooth financial clearance.

Qualifications

• High School level knowledge.
• Knowledge of medical terminology and third-party insurance information.
• Good verbal and written communication skills.
• Proficient computer skills for standard applications.
• Understanding of patient aging, development and cultural patterns.

Responsibilities

• Pre-admits/registers scheduled outpatients and inpatients in hospital system.
• Contacts insured patients to verify demographics and complete missing information.
• Verifies patient insurance coverage (primary and secondary) by online or phone.
• Obtains and verifies coverage authorizations for scheduled and unscheduled patients.
• Determines patient portion of payment and arranges for payment prior to services.
• Monitors in-house accounts for open balances and follows prepayment policies.
• Reviews bed transfer list to ensure authorizations and private room transfers.
• Performs other duties to support department operations.

Skills

Medical terminology

Insurance information

Communication skills

Computer skills

Job description

Brown University Health is seeking a Financial Counselor to serve as a liaison between the hospital and patients, facilitating resolution of outpatient and inpatient financial issues for pre-admission, pre-registration, scheduled, and emergent admissions.

The role supports the organization’s values of Compassion, Accountability, Respect, and Excellence and collaborates across departments to ensure smooth financial clearance.