Hospital Financial Counselor & Benefits Navigator

Southshorehealth; Weymouth (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

South Shore Hospital in Weymouth, MA seeks a Financial Counseling Specialist to support patients in understanding financial obligations and to screen for assistance programs.

Under the direction of the Patient Access Manager, duties include collecting co-pays at point of service, explaining pricing for outpatient services, and coordinating with social work. Strong communication and computer skills with Excel and Passport/MMIS are needed.

Qualifications

• Excellent customer service and communication skills.
• Ability to screen patients for eligibility for public assistance.
• Ability to interpret commercial and federal insurance coverage.
• Ability to determine and collect medical co-pays at service time.

Responsibilities

• Educate patients about financial obligations and hospital policies.
• Collect co-pays via cash, check, credit card and log receipts.
• Promote SSH self-pay payment process and discount options.
• Screen patients for eligibility for Financial Assistance programs.
• Collaborate with social work and case management for applications.

Skills

Customer service

Insurance screening

Public assistance programs

Co-pay collection

Tools

Excel

Gateway

Passport

MMIS

VERA system

Job description

South Shore Hospital in Weymouth, MA seeks a Financial Counseling Specialist to support patients in understanding financial obligations and to screen for assistance programs.

Under the direction of the Patient Access Manager, duties include collecting co-pays at point of service, explaining pricing for outpatient services, and coordinating with social work. Strong communication and computer skills with Excel and Passport/MMIS are needed.