Patient Financial Advocate

Priority Dispatch Corp.; Minnesota; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Short-term disability

Long-term disability

Wellness program

Job summary

Astera Health is seeking a Patient Financial Advocate in Wadena, MN to guide patients through payment arrangements and financial assistance programs. The role focuses on resolving billing inquiries and ensuring financial integrity for the organization within standard business hours.

Responsibilities include interviewing patients, coordinating with clinic operations, and assisting with pre-payments and balance collections while maintaining confidentiality and compassionate customer service.

Qualifications

• Associate degree or equivalent experience required.
• Experience in patient billing or financial counseling is a plus.
• Commitment to confidentiality and privacy compliance.

Responsibilities

• Interview patients to arrange payment methods or assess eligibility for financial assistance.
• Serve as liaison between patient financial services and clinic operations to resolve billing inquiries.
• Assist walk-in customers and support cashier operations with courteous service.
• Support special projects and cross-cover in areas as needed by supervisor.
• Explain estimated procedure pricing to patients and help collect pre-payments or balances.

Skills

Customer service

Communication

Confidentiality

Cross-cultural sensitivity

Teamwork

Problem solving

Education

Associates degree in related field

Job description

Patient Financial Advocate# Patient Financial AdvocateWadena, MN 56482## OverviewSalary Range$18.84 - $28.26 HourlyPosition TypeFull TimeJob ShiftDayCategoryPatient Access## DescriptionProviding financial resources and support to our patients is part of our organizational commitment to improving the health of the communities we serve. As a Patient Financial Advocate, you will have the privilege of guiding patients through the self-pay accounts receivable resolution, while ensuring the financial integrity of Astera Health.This position is full-time: 80 hours per pay period, Monday - Friday with hours primarily between 8:30a - 5:00p. Astera Health offers a comprehensive benefits package including health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, short- and long-term disability and our employee wellness initiative.Responsibilities include, but are not limited to:* Interviews patients to arrange methods of payment or to determine eligibility for Uncompensated Care program and other financial assistance programs* Acts as a liaison between patient financial services and clinic operations to resolve customer inquiries specifically related to billing and customer satisfaction* Communicates with those individuals/departments for problem resolution and documentation* Courteously assists walk-in customers from clinical areas and the cashier office* Participates in special projects ad effectively cross-covers in areas as requested by the supervisor* Follows appropriate channels to implement new ideas* Assists patients with billing and payment questions* Evaluates individual’s ability to pay using information obtained from the patient, credit files, or hospital account records.* Consults patients prior to procedures to discuss estimated procedure pricing* Assists in collection of pre-payments and previous and current balances due.* All other job duties assignedCompetencies required:* Ability to effectively operate standard office equipment and software* Strong oral and written communication skills* Demonstrates a high degree of commitment to customer service excellence* Possess cross-cultural sensitivity* Ability to work effectively with internal and external stakeholders, building strong relationships* Ability to perform tasks both collaboratively and independently* Demonstrates concern for patients of all ages, visitors, and co-workers* Maintains confidentiality of information and privacy compliance## QualificationsEducation and experience required:* Associates degree in related field* Or, an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.*Astera health is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.*