Patient Billing & Financial Advocate

Priority Dispatch Corp.; Minnesota; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Short-term disability

Long-term disability

Wellness program

Job summary

Astera Health is seeking a Patient Financial Advocate in Wadena, MN to guide patients through payment arrangements and financial assistance programs. The role focuses on resolving billing inquiries and ensuring financial integrity for the organization within standard business hours.

Responsibilities include interviewing patients, coordinating with clinic operations, and assisting with pre-payments and balance collections while maintaining confidentiality and compassionate customer service.

Qualifications

• Associate degree or equivalent experience required.
• Experience in patient billing or financial counseling is a plus.
• Commitment to confidentiality and privacy compliance.

Responsibilities

• Interview patients to arrange payment methods or assess eligibility for financial assistance.
• Serve as liaison between patient financial services and clinic operations to resolve billing inquiries.
• Assist walk-in customers and support cashier operations with courteous service.
• Support special projects and cross-cover in areas as needed by supervisor.
• Explain estimated procedure pricing to patients and help collect pre-payments or balances.

Skills

Customer service

Communication

Confidentiality

Cross-cultural sensitivity

Teamwork

Problem solving

Education

Associates degree in related field

Job description

Astera Health is seeking a Patient Financial Advocate in Wadena, MN to guide patients through payment arrangements and financial assistance programs. The role focuses on resolving billing inquiries and ensuring financial integrity for the organization within standard business hours.

Responsibilities include interviewing patients, coordinating with clinic operations, and assisting with pre-payments and balance collections while maintaining confidentiality and compassionate customer service.